Maximum planning security: our technical services
With HERZOG, you are opting for premium quality from the market leader: in mechanical engineering, software, and service. For you, this means: You benefit from machines and systems with an extremely long service life - and from customized service offers for every phase of your systems' life. Your benefit: maximum availability and productivity, which pays off in the short and long term and helps to safeguard your investment.
Our fast-response technical service is a key component of your planning security. Our promise here includes the reliable and fast supply of original parts as well as a high-performance maintenance and repair service by HERZOG or one of our certified partners. Our service for spare parts and consumables enables you to operate your HERZOG machines for decades with full functionality.
Optimized availability and performance over the entire life cycle of your machine: you can always count on HERZOG. From planning to maintenance, our experienced specialists will support you in a committed, solution-oriented and approachable manner. Get in touch with us: We always look forward to hearing from you.
Why HERZOG technical service?
- competent advice and support in the selection of parts
- 24-hour service for quotations and order confirmations with precise delivery times
- Possibility of preventive maintenance - for trouble-free system operation
- First-class availability: stock management of a large proportion of spare parts and consumables
- Same-day express delivery option
- Flexible production, coordinated logistics and prompt delivery of special parts and assemblies that are not directly available
- Stocking of all spare parts required for operation with the HERZOG Platinum Service Contract
- Sustainable investment security thanks to long machine service life
- Extensive spare parts supply, even for older machines
- Maximum possible stock keeping or procurement of spare parts no longer available from OEMs
- Extensive testing of machines and systems before delivery - for smooth and time-saving commissioning
- Installation and commissioning of machines on site at your company
- Setting of all customer-specific machine parameters
- Carrying out test runs
- Optimization of processes
- Complete offer: Commissioning plus transportation of the machines, installation at the destination and disposal of used materials
- Detailed installation plan for larger projects
- Offer of regular maintenance by HERZOG specialists
- Inspection and condition documentation of machines and systems included:
- Replacement of defective parts
- Identification of danger zones
- Repair recommendations
- Provision of test report after completion of maintenance
- Offer service contracts with attractive conditions such as:
- Fixed prices
- guaranteed response times
- Discounts for unscheduled service calls
- Discounts on spare parts and consumables
- Extension of the warranty period from 12 to 24 months if maintenance is carried out within the first year of purchasing the machine (prerequisite: maintenance by HERZOG or a certified HERZOG partner)
- Worldwide service network for short response times in the event of a fault
From a single source - our other solutions and services:
Standard Automation
With our standard automation systems, we cover a wide variety of different industrial applications for automated sample preparation and quality control. To ensure that our systems are always optimally suited to your area of application, we offer you standard lab solutions specifically for your industry and your sample materials.
Control and monitoring Software
Our software provides you with decisive advantages: The HERZOG PrepMaster Suite is a fully integrated SCADA system that can be used to automate, control, record and evaluate all processes and data in your laboratory. The PrepMaster Suite is fully scalable, modular and flexibly expandable.
Fusion
For an optimum fit with your application, you can choose from a wide range of fusion systems: from manual table-top devices to complete automation. As a leading supplier of digestion systems for the raw materials industry, we have been successful on the market for many decades. Our range includes both digestion devices with resistance and induction technology (also as benchtop devices) as well as fully automated systems with dosing and cleaning.
Crushing + pulverizing
Our range includes an extensive spectrum of jaw, cone and mortar crushers. They reliably perform the effective coarse and pre-crushing of sample material with different task quantities, grain sizes, hardnesses and material properties. HERZOG crushers are available as stand-alone machines or in combination with a divider.
Milling + grinding
We offer you a broad portfolio of milling and grinding machines that we have designed specifically for use in the preparation of steel and iron samples, foundry samples and non-ferrous samples. We have designed all components such as the clamping unit, milling cutter, spindle motor and traversing axes in such a way that perfect results are achieved for all sample materials.
Pelletizing
HERZOG offers a wide range of manual, semi-automatic and fully automatic machines for the compression of powdered sample material. We are at your side right from the start to help you select the optimum equipment.
Sampling, spliting, dosing
We offer you a comprehensive portfolio of systems for sampling, dividing and dosing for a wide range of different applications: developed for the requirements of quality assurance laboratories, highly efficient in use and proven over the long term in a wide variety of industries.
Pneumatic tube systems
HERZOG pneumatic tube systems transport samples reliably and quickly from your plant to your laboratory or other operating stations. Our large selection of pneumatic tube and sample handling stations forms the basis for an absolutely flexible, application-optimized design of your system.
Sample preparation combustion analysis
HERZOG opens up a wide range of possibilities for analyzing the metal elements carbon, sulphur, hydrogen, oxygen and nitrogen by means of combustion analysis. Our integrated solutions ensure the optimum preparation of steel, iron and other metal samples for optical emission spectroscopy (OES), X-ray fluorescence spectroscopy (XRF) and combustion analysis.
Automation
HERZOG sample preparation machines and automated laboratories set standards every day in countless companies in the raw materials industry and in the field of environmental and food analysis. Our systems are used by all leading producers in the metal, cement, mining and recycling industries and effectively support analysis processes in many other sectors.
Engineering
Our engineering expertise creates a solid basis for the optimum configuration of your system - and therefore for rapid commissioning and a high level of long-term operational reliability.
Software
Fast deployment and simple service: With our software solutions, we support you in maximizing the efficiency of your company's processes. HERZOG software modules provide you with significant advantages and impress with their all-around, reliable performance.
Mechanical construction
Our services include the design and realization of complete automation systems and stand-alone machines for sample preparation at the highest quality level. Since 1959, we have specialized in optimizing sample preparation for quality control in a wide range of industries. Today, HERZOG is the world's leading supplier of manual and automated laboratory systems for quality assurance.
Seminars + Trainings
We offer seminars and training courses for machine and system users and technicians being in charge of maintaining HERZOG machines. Furthermore, we coach and train our service partners so that we can guarantee the highest possible service standard in all regions of the world.
Application development
The accuracy and precision of analytical methods depend largely on the quality of the sampling and sample preparation, the sample matrix, and the measurement conditions. Our team of experienced application specialists supports you in process development and optimization and minimizing analytical errors: in the HERZOG application laboratories or on site at your company.
Research + Development
We keep moving: Research and development are an integral part of our corporate identity. We live this throughout our day-to-day work: in our large in-house R&D department, we work continuously and proactively on the further development of our products and processes.
